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Signing a Contract

Organizational Assessment

We help you discover what you need to take your business performance to the next level

An independent organizational assessment helps you discover the current state of your business performance and what you can do to improve it.

Our assessment covers the depth and breadth of your organization to provide the insights required to prioritize your Return On Investment (ROI) on improvement initiatives.

We discover the breadth of issues and opportunities by assessing your business through the SIX LENSES of purpose, culture, people, process, system, performance.

We determine the root cause of issues and opportunities by listening to DIFFERENT PERSPECTIVES across management, office, shop floor, front-line staff.

We confirm our understanding of the issues and opportunities by OBSERVING THE WORKER perform work at their desk, machine, call center, warehouse, field.

The Six Lenses of Organizational Assessment

Breathing Meditation

Purpose

Why do you exist? What problems do you solve?

 

How do your customers feel about your product, service?

Image by Jeremy Bishop

Culture

Is fear, chaos, firefighting, survival more widespread than trust, respect, humility, innovation, collaboration?

Does everyone feel safe to share issues and ideas?

Do people get blamed when a process does not work?

 

Do they enjoy work? Are they engaged in improving work?

Similing Team

People

Are your processes stabilized with zero waste and proper flow?

Are your processes being continuously improved?

Colleagues

Process

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System

Are you capitalizing on emerging technologies?

Are your systems aligned to your growth initiatives?

Image by Alex McCarthy

Performance

Do you have a goal or a robust plan to improve performance?

Do you measure leading or lagging indicators?

Our Approach

We conduct independent interviews, observations, and analyses in a safe and productive environment that helps build trust and rapport with your management and work teams to share issues and opportunities in improving work systems, decision-making systems, and processes that help you take your business performance to the next level.
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MANAGEMENT
Interviews & Analysis

We conduct management interviews and workshops to understand and analyze the nature, scale, and complexity of the organization; its problems, and opportunities.

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EMPLOYEE
Interviews & Observations

We conduct employee interviews to hear their issues and ideas. We observe them operate at their desk, machine, call center, warehouse, field to see how work is actually performed.

Laptop Work

ORGANIZATIONAL
Assessment Report

Based on what we hear, see, analyze across our 'six lenses' of organizational assessment we present the key issues, opportunities, strategies for improving business performance and ROI.

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